The Hidden Cost of Contractor Lock-In in Software Testing

Over the last decade working across multiple testing and quality engineering projects, I’ve seen one problem surface again and again — contractor lock-in. It usually starts with good intentions: a specialist contractor is brought in to “accelerate delivery,” “improve automation,” or “set up a modern test framework.” But somewhere along the way, the organisation ends … Continue reading The Hidden Cost of Contractor Lock-In in Software Testing

Maximizing QA’s Impact: A Collaborative Approach

In one of my previous roles, I noticed the product manager and lead developer often conducted investigative work without QA involvement. Their goal was to understand the system better to create improved stories and tickets. While this is valid, such investigations greatly benefit from QA participation. QA can enhance discussions by offering insights into system … Continue reading Maximizing QA’s Impact: A Collaborative Approach